This phase is for the engagement team to gain insight and knowledge about the project, and for the stakeholders involved to gain a shared understanding of what relational contracting management is all about.
This phase employs a collaborative engagement process to develop the relationship management framework (CEP). CEP™ was developed as a structured, inclusive collaborative process designed to enable leadership initiatives, to mobilize organizational synergies and resources, to “break through” mental, structural and systemic barriers, and to bring about convergence and “commitment” of critical stakeholders in the cause of benefits realization. This phase is primarily focused on three major areas including conducting primary research, a fit assessment and charter development and convergence.
In this phase, the Relationship Charter is brought to life.